Frequently Asked Questions
Find answers to the most common questions about Auralyze and our transcription services.
Auralyze is an AI-powered transcription service that converts audio and video files into accurate text transcripts. We use advanced machine learning algorithms to provide fast, reliable, and secure transcription services for individuals, businesses, and organizations.
Our AI-powered transcription engine achieves up to 99% accuracy rates for clear audio recordings. Accuracy depends on factors such as audio quality, background noise, speaker clarity, and accents. For optimal results, we recommend high-quality audio recordings with minimal background noise.
Absolutely. We take data security very seriously. All files are encrypted during upload, processing, and storage. We use enterprise-grade security measures and never share your content with third parties. Files are automatically deleted from our servers after processing unless you choose to store them.
Auralyze supports over 100 languages and dialects, including English, Spanish, French, German, Mandarin, Japanese, Arabic, Hindi, and many more. Our AI models are continuously updated to improve support for various languages and regional accents.
We support all major audio and video formats including MP3, MP4, WAV, M4A, FLAC, AVI, MOV, WMV, and many more. Our system automatically detects and processes the audio track from video files.
Processing time depends on file length and current system load. Typically, a 1-hour audio file takes 5-15 minutes to transcribe. We use cloud-based parallel processing to ensure fast turnaround times even for longer files.
Yes! Our speaker diarization feature automatically identifies and labels different speakers in your audio. This is particularly useful for interviews, meetings, and multi-speaker recordings. Speakers are labeled as "Speaker 1", "Speaker 2", etc.
You can export your transcriptions in multiple formats including plain text (TXT), Microsoft Word (DOCX), subtitle files (SRT, VTT), and JSON with timestamps. Choose the format that best suits your needs.
Yes! New users get a free trial with up to 3 transcription credits to test our service. This allows you to experience the quality and accuracy of our transcriptions before committing to a paid plan.
We offer flexible pricing plans based on your usage needs. Contact us for detailed pricing information and custom enterprise solutions. Our pricing is transparent with no hidden fees, and you only pay for what you use.
Yes, you can change your subscription plan at any time. Upgrades take effect immediately, while downgrades will take effect at the next billing cycle. Contact our support team for assistance with plan changes.
We offer a satisfaction guarantee. If you're not satisfied with our service within the first 7 days of your subscription, contact us for a full refund. For specific issues with transcription quality, we're happy to work with you to resolve any problems.
The maximum file size for uploads is 2GB per file. For larger files, we recommend compressing the audio or splitting it into smaller segments. Our system can handle files up to 12 hours in length.
Yes! We offer a comprehensive REST API for developers who want to integrate transcription capabilities into their applications. The API supports all our features including file upload, transcription status checking, and result retrieval. Contact us for API documentation and access credentials.
Absolutely! Our API makes it easy to integrate with popular tools and platforms. We're working on direct integrations with common productivity tools, and our webhook system allows real-time notifications when transcriptions are complete.
Our team is here to help! You can reach us via email or through our contact form. We typically respond within 24 hours for email inquiries. Check our status page for any known issues or service updates.
Still Have Questions?
Can't find the answer you're looking for? Our team is ready to help you with any questions about Auralyze.