Privacy Policy

1. Introduction

Welcome to Auralyze, operated by Matrix AI Solutions. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription services.

By using Auralyze, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this privacy policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Account credentials (username and encrypted password)
• Payment information (processed through secure third-party providers)
• Communication preferences

2.2 Usage Information

We automatically collect information about how you use our services:

• Log data (IP addresses, browser type, access times)
• Device information (operating system, device identifiers)
• Usage patterns and service interactions
• Performance and error data

2.3 Content Data

We process the audio and video files you upload for transcription, including:

• Audio and video content
• Generated transcripts and timestamps
• Metadata associated with uploaded files

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our transcription services
• Account Management: To create and manage your account and subscription
• Communication: To send you service-related notifications and updates
• Communication: To provide customer service and respond to inquiries
• Analytics: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with applicable laws and regulations

4. Data Security and Protection

We implement industry-standard security measures to protect your information:

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist in operating our services (e.g., cloud hosting, payment processing)
• Legal Requirements: We may disclose information when required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred
• Consent: When you have given explicit consent for specific sharing purposes

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Transcripts: Stored according to your account settings and subscription plan
• Audio Files: Automatically deleted after transcription unless explicitly saved
• Usage Data: Retained for analytical purposes in anonymized form

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Account Deletion: Delete your account and associated data through your account settings

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and security
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.