Terms of Service

1. Acceptance of Terms

Welcome to Auralyze, operated by Matrix AI Solutions. These Terms of Service ("Terms") govern your use of our website, applications, and transcription services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Auralyze provides AI-powered transcription services that convert audio and video files into text transcripts. Our Service includes:

• Audio and video file upload and processing
• Automated transcription using artificial intelligence
• Speaker identification and diarization
• Transcript editing and export capabilities
• Multi-language support
• API access for developers

3. User Accounts

3.1 Account Creation

To use certain features of our Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding the password and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

3.3 Account Termination

You may terminate your account at any time through your account settings. We reserve the right to suspend or terminate your account if you violate these Terms or engage in activities that harm our Service or other users.

4. Acceptable Use Policy

You agree not to use the Service to:

• Upload content that violates any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Upload content containing hate speech, harassment, or discriminatory language
• Distribute malware, viruses, or other harmful software
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service for any illegal or unauthorized purpose
• Upload content containing personal information of others without consent
• Reverse engineer, modify, or create derivative works of our Service

5. Content and Intellectual Property

5.1 Your Content

You retain ownership of the audio, video, and other content you upload to our Service ("Your Content"). By uploading Your Content, you grant us a limited, non-exclusive license to process, store, and transcribe Your Content solely for the purpose of providing our Service.

5.2 Our Service

The Service and its original content, features, and functionality are owned by Matrix AI Solutions and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.3 Generated Transcripts

You own the transcripts generated from Your Content. We do not claim ownership of the transcripts but retain the right to use anonymized and aggregated data to improve our Service.

6. Payment and Billing

6.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Subscription fees are billed in advance on a recurring basis according to your chosen plan.

6.2 Payment Terms

Payment is due upon subscription or renewal. We accept payment through secure third-party payment processors. You authorize us to charge your chosen payment method for the applicable fees.

6.3 Refunds

We offer a 7-day satisfaction guarantee for new subscriptions. Refunds for other circumstances will be considered on a case-by-case basis. Contact us for refund requests.

6.4 Price Changes

We reserve the right to modify our pricing at any time. We will provide advance notice of any price changes, and changes will take effect at your next billing cycle.

7. Data Privacy and Security

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

• We encrypt all data in transit and at rest
• Audio files are automatically deleted after transcription unless explicitly saved
• We do not sell or share your personal information with third parties
• You have control over your data and can delete it at any time

8. Service Availability and Performance

8.1 Service Level

While we strive to maintain high availability and performance, we do not guarantee uninterrupted access to our Service. We may experience downtime for maintenance, updates, or unforeseen circumstances.

8.2 Transcription Accuracy

Our AI-powered transcription service aims for high accuracy, but we cannot guarantee 100% accuracy. Factors affecting accuracy include audio quality, background noise, accents, and technical terminology.

8.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Service at any time with reasonable notice to users.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Matrix AI Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use of or inability to use the Service
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, or other harmful code that may be transmitted to or through our Service

10. Indemnification

You agree to defend, indemnify, and hold harmless Matrix AI Solutions and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable to Matrix AI Solutions' jurisdiction. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration or in courts of competent jurisdiction.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through our Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced with a valid provision that most closely reflects the intent of the original provision.